What Can I Design?
Design whatever you want, just don’t break copyright law or use any pornography, violence, or propaganda.
What If I Don’t Have Any Graphics?
Try our free graphics in Steps 1 and 2 of our design tools!
Where is my Order Confirmation?
Once you submit order, you will receive an email with your order confirmation. If you are unable to locate the email, please check your email spam/junk folder in case your email settings filter the emails.
How Do I Track My Package?
Once your tray is made you will receive your tracking number via email. The tracking numbers are assigned before they are sent out by USPS, so allow some time after receiving it to check its location.
If you are unable to locate the email, please check your email spam/junk folder in case your email settings filter the emails.
What Is Your Return Policy?
Since each custom tray is made special for you, we can’t restock them once they’re made. Thus, all custom sales are final. If you find a defect with your tray, on the other hand, please contact us with a photo of the issue.
How Long Does It Take?
Our custom rolling trays take 2-3 weeks (10-15 business days) to process – processing times may vary depending on any issues with your design / graphics, or our current order volume. Due to the COVID19 pandemic, there may be additional delays – we have a skeleton crew working to get orders out as fast as we can.
Once your order has been made, you will be emailed your tracking information. Please check your email spam/junk folder in case your email settings filter the emails.
Shipping takes 3-5 days to most places in the USA – we ship from Los Angeles.
How Do I Wash The Trays?
Soap and water. Don’t put them in the dishwasher, just in case. Don’t ASH On them with hot ash, as it can burn the finish.